Stay connected with your customers

We know that many businesses are facing unexpected challenges at the moment, including keeping in touch with customers, so we wanted to share a few things that you can do to get ahead of these challenges and stay connected.

Ready-made post templates to keep customers updated

Quickly create eye-catching posts to share important updates with your customers

Maintain customer relationships

Stay connected to your customers even if you can’t be there in person. Answer customer’s questions that your business receives from Messenger and Instagram directly from your Facebook Page Inbox. Consider setting up automated responses to frequently asked questions such as business hours and how to place orders.

Four automated responses that you can use

Hi! We’re ready to take your order! Call us or message us here.

Hi, thanks for your message. Our retail shop is closed but we are still taking orders online! Send us a message or visit our website.

Thank you for your message. We’ve made a move to online appointments while our office is closed. Please email us or leave a message to make a virtual appointment.

We’re not currently taking new orders, but if you have questions on an existing order feel free to send us a message here.

Take your events online

If you have to postpone or cancel an in-person event, try hosting a live on Facebook or Instagram instead. Live is a great way to broadcast real-time video on Facebook with just your camera on a desktop or mobile device. Think of it as a chance to take your customers behind the scenes.

Five ideas for going live

• Host a Q&A
• Go live with someone in your audience and interview them
• Showcase and explain your products or services
• Teach your audience how to do something
• Create a live series

Tips for your live:

• Go live with Wi-Fi instead of mobile data for a smoother video.
• For steadier shots, use a tripod or prop your phone up against a wall or a book.
• Interact with your audience and respond to comments during your broadcast.
• To get more viewers, post about your event in advance. You can create an event post on Facebook, or a story with the countdown sticker on Instagram.
• When your live finishes, you can save or post the video to keep it.